The sky is crackling. It is taking all my resolve to remain indoors, to stop from drenching in awe at the sheer fury of nature.
Hi Best Buy Canada,
I am addressing this note to you directly (and tagging you in a tweet!) because if your social media team is anywhere near decent enough, you’ll see this. If not, it just reinforces my belief that your customer service is not providing, you know, customer service.
I spent many hours researching the product I wanted. I saw the item on sale at Best Buy and quickly bought it. I’ve waited almost two weeks for a delivery date, and you have no idea when I might receive it. That is deplorable.
The item was in stock when I ordered it (at least according to the website at the time and at several points since), so I do not see why it has not yet been delivered. Your systems should not accept orders when you do not have the items in stock and they are on back order.
This leads me to believe one of two things: your systems are woeful and allow customers to place orders even when you have no idea of when that item might be in stock or when the delivery might take place. Or, this is an intentional move to off-load overstocked, less desired units by replacing out-of-stock items. There’s certainly anecdotal evidence I’ve heard pointing towards the latter. Again, my belief (and that of others), not a cast iron accusation.
You ignored my very polite email complaint. You fobbed me off on numerous phone calls. You asked me to wait at home to see if a call from the delivery agent (that the scheduled delivery for last Wednesday was cancelled due to the back order status) was a mistake in case the item actually turned up during the scheduled delivery time. That tells me your systems are not up to scratch, since you couldn’t provide a hard answer. You’ve twice told me to expect updates from the home delivery team by a certain time, neither of which were forthcoming.
I’ve called at least eight times over the last week. You have done little to expediently resolve the matter. Your call centre agents mentioned twice that I would be offered an alternative product, if my item was not available by yesterday. I’ve yet to receive such communication.
This is a really unacceptable shopping experience. The wait-and-see mentality does not work for me, not when I am paying you good money for a product and service I expect to be fulfilled in good faith and in good time. Your service is not good enough.
I’m giving you one more day to resolve the matter amicably before I take my business elsewhere. Let’s talk this out. Soon.
Regardless of what happens here, I doubt I will be shopping at Best Buy again. I’ll be advising anyone I know who plans on shopping with your company (or subsidiaries) to exercise caution.
1) Know your limits.
- The tag limit. Only the first 5 tags you put in a post are searchable.
- The search limit. Only the first 200 posts under a tag show up when you search that tag.
- The posting limit. You can post or reblog no more than 250 posts a day, and only 75 of them can be photos. The day ends at midnight EST.
- The friending limit. As many people discovered during the Mishapocalypse, you can only friend between 250-300 people on Tumblr in a day.
- The queue limit. The queue can only hold 300 posts at one time.
- The ask limit. You can only send 10 asks within a single hour, and only 5 of them can be anonymous.
2) Keep Tumblr from truncating long text posts.
Tumblr’s default behavior when reblogging long text posts is to reblog them as links instead. To make sure long posts get reblogged as text—or to truncate them if you only want to link to a shorter text post—go to the top right corner of the post and click the icon next to your settings. The drop-down menu will give you the option to change the format of the post. If you have a text post, clicking “Reblog as text” will retain the text of the post up until its original “read more” line.
3) You don’t need to insert a blank .gif at the bottom of your photosets in order to show full-sized photos. There’s already a workaround for this. Just go to your settings, select the Dashboard, and click “show full-size photos.”
4) Allow anyone to reply to any of your posts directly from the dash. For reasons no one can fathom, replying to people on Tumblr is a tricky thing. Sometimes you can’t reply until you’ve had someone friended longer than two weeks. Sometimes you can’t reply with photos. It’s a strange world. But one thing is certain: sticking a “?” in your post will cause the message, “Let people answer this” to appear. Check the box and profit.
5) tumblr.com/photos lets you see a mosaic of photos on your dash. Try it and be amazed.
6) Filter your dash by type by using “/show/[mediatype]”. Appending “/show/text” to tumblr.com will let you see only the text posts on your dash. This also works for photos, links, quotes, audio, chats, and videos.
I am learning so much about Tumblr today.
I want to raise a minor stink about the recent trailer for Carrie.
Do you know who Roberto Aguirre-Sacasa is? He’s writer who started in theater, dabbled in comic books, and now has a place on the writing staff for Glee. I’m sure he is a super nice, talented guy! But I don’t think he’s a “name,” the kind you would use to sell a movie.
I won’t argue that Carrie director Kimberly Peirce is a name either, but answer me this: why does Aguirre-Sacasa get the first credit in the bumper for Carrie, over the director? This seems pretty unusual — even considering possible contract arrangements. You might see Peirce credited solo after the release date, or the director and writer paired. But with the writer first and director second, each with equal font size… this strikes me as odd.
My immediate thought is: Screen Gems feels uncomfortable crediting only a woman as a director. I feel like I’m being tricked into thinking Carrie was helmed by Aguirre-Sacasa in the quick final seconds this credit whizzes by. Am I reading too far into this? What’s the deal? I’m ready to be convinced I’m overreacting and this is standard practice, abiding by contractually obligated font sizes and name placement. Is that the case?
Roger Ebert passed away Thursday.
The Chicago Sun-Times, the newspaper where he plied his trade for decades, reported Ebert’s death at the age of 70 after a battle with cancer.
Ebert, a Pulitzer Prize winner for criticism, lost his physical voice when he lost his lower jaw in 2006. He found a new voice on the Internet. He has noted on many occasions how his site brought him closer together with his readers.
"Never marry someone who doesn’t love the movies you love. Sooner or later, that person will not love you." (Roger Ebert)
These are just 19 of hundreds of thousands of words written by Ebert that have informed my work and my life.
I’m getting a new TV soon. When it arrives, the first thing Melodie and I watch on it will be The Lion King. That film means so much to us both. Choosing how to break in the TV wasn’t even a discussion.
Thank you, Roger.
If you are always on the Internet and are married to someone who is always on the Internet that’s OK but if you are married to someone who hates the Internet you gotta get outta dodge, man.
Like many of you, we were dismayed to learn that Google will be shutting down its much-loved, if under-appreciated, Google Reader on July 1st. Through its many incarnations, Google Reader has remained a solid and reliable tool for those who want to ensure they are getting the best from their…
I was going to write a bit about Google Reader and RSS and whatnot but TL;DR ILU Digg.
That sound you heard was the social media journalist in the other room smashing his head into his desk in the wake of this news. To be clear, “desktop” means Adobe AIR. The native clients still work.
Knew it was coming, really. Doesn’t make it any less shitty.